No Show/Cancellation Policy

No Show/Cancellation Policy

We understand that busy lifestyles and the demands of family and career can sometimes result in an appointment schedule that you can't keep. However, if you need to cancel or change your appointment, we ask that you do so as quickly as possible. Your cooperation will help us to maintain an efficient, professional environment and will give us an opportunity to give your appointment time to another patient who might otherwise have to wait in pain or discomfort for a slot to open up.

No Show and Appointment Cancellation Policy

If you need to cancel or change your appointment, please do so as soon as possible. We request 48 hours notice in the event of a cancellation. It is the patient's responsibility to contact us at (517) 349-3266 to cancel an appointment.

In order to address the problem of patients who choose not to cancel their appointments, the following policy will be adhered to:

  1. If you cannot keep your appointment, please inform us 48 hours in advance.
  2. Failure to inform us per the above guidelines will result in a minimum of $50 fee – to a discretion fee based on how long the reserved appointment.
  3. The no show will be noted in the patient's chart.
  4. The policy covers a twelve month period, however, if the pattern establishes over a longer period of time, the dentist may choose to terminate the dentist/patient relationship, requiring the patient to find another dentist.
  5. For new patients who miss their first appointment, there will be a $50.00 fee and we will only be able to reschedule one more new patient appointment. If that appointment is missed, there will be another fee and we will be unable to reschedule any more appointments.

If you cancel without proper notice or fail to appear for your appointment, a minimum $50 - a fee at office discretion based on how long the reserved appointment - will be charged to you. (Please note that your insurance will not reimburse you for these fees). Thank you, Portnoy and Tu DDS PC